In order to make your experience with us as pleasant as possible, we have created a Metropolis primer for your review. In this primer, we are including the services that we offer our
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Start a Conversation
Your Personal Stream
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UNI (pronounced you and I. Get it? It’s better than Next Door and allows you to manage your UNI requests, invite participants, sell items, and coordinate events. Like the icon says..” we are all connected, thanks to UNI.
Search – If you don’t remember your conversation number, no worries. Search here using any keywords you recall during your conversation.
OneStop – Want to check your account balance? Want to contact our office when on the computer? Or maybe retrieve some documents from the communities file. OneStop, your OneStop shop.
My Conversations a list of all of your open and closed conversations. Just in case you want to refer back to some information that you gathered along the way.
Survey: On your CommunityWatch web page, you have the ability to grade any of my team members at any time. Please let me know how well you feel they are representing my company. Don’t hesitate to fill out a survey, My team members are the cornerstone of my company. If I don’t know if something’s wrong, I can’t fix it. So, please help me by letting me know just how satisfied you were with my team’s performance. We believe they are a great group with knowledge, heart and experience.
Your Personal Stream is where you can check on the activity on all the conversations that you have opened. So if you wonder what you might have sent out, or even conversations that you have been included in…jump on and check em’ out…
Start a Conversation – Now this is the most important module. If you want to send us a conversation, just open up “Start a Conversation”. Its. fast, fun and you can ever open a conversation from your smartphone. C’mon, go ahead and open one up.
Metchec: This is 24/7 phone number used exclusively for homeowners like you who have comments about my company. As the owner of the company, I want to hear how successfully, or unsuccessfully, my staff have performed. If any of my team members are not friendly, professional and sincerely interested in your issue, then I need to reevaluate their relationship with my company. Plain and simple. Just call 301-200-8115
Community@mymetropolis.net. This is the email address that homeowners can send requests to our team. Our email team has a responsibility to reply to your email within 24/48 hours of receipt. We like to get them done within 24 hours, but sometimes we have a lot of inquisitive homeowners asking information about their community. But, if you haven’t gotten a response within 48 hours, please contact us, using our Metchec line. MetChek? That’s one of the systems I have in place to make sure that my team provides you with really great service. Just call 301-200-8115
Connect – Want to pay your assessment online? It’s easy with Connect .
CommunityWatch: This is our own unique, on the fly, trackable, transparent management and communication system. Go ahead and sign up now. All you need is to send a request to firstname.lastname@example.org. We need your name, your cell phone number, your address and email address. Once you sign up, you can receive notifications via your cell phone or email. It’s way cool!
Fastrac: We know how busy you are. With FasTrac, you can call 24/7 from your smartphone or computer and leave a detailed message for one of our team members. Your message will be transcribed and converted to text using VOIP technology and sent to your Community Relations Specialist. Want to try? Just register for CommunityWatch and click on Fastrac from your very own My CommunityWatch Dashboard for the full CommunityWatch experience. If you’re on the go, just call Fastrac at 301-825-8881. Now that’s a number, you might want to have in your cell phone.
Your own community website. Just sign up thru CommunityWatch and you no no longer need a URL to find your community website. With CommunityWatch you get so much on your very own community website. You get a Letter From the President which shares updated information with you.